Frequently Asked Questions

When you bring on a webmaster, there are some general questions you want to ask.  Here are the most frequent questions we’ve been asked over the years.

Website Services

1. Can you perform updates on my existing web pages?
   Yes, we can update any page you have live on the internet right now. We will even backup the old version of your web page for you.
2. Can you add new web pages to my existing website?
   Yes, we can add new pages to your existing website. We will take a copy of an existing page from your web server and update it to reflect your desired content.
3. Can you get me stock photos for my website?
   Yes, we can identify stock photography for your website based on our unique perspective. Once you’ve purchased the stock photography, we will place it into your web page.
4. Can you setup my custom email accounts?
   Yes, a custom email address is critical to your branding efforts. Once you’ve secured the email account (which is usually free with the purchase of a domain name or hosting account), we will setup your desired email accounts for you and deliver you the login details.
5. Can you make sure my hosting account is setup properly?
   Yes, often times hosting accounts are setup with haste or by people who are unaware of the proper way to setup a hosting account. We will review your hosting account settings and make sure everything is in order.
6. Can you style my website using CSS rather than HTML?
   Yes, CSS (Cascading Style Sheets) is the professional way to style a website and the only method we use. Older methods of styling websites (ie tables, in line coding and clunky graphics) actually detract from the visibility of your website both to your website visitors and the search engines.
7. Can you make my website show up the same in all browsers?
   Not exactly, all web browsers do not interpret code the same, and some browsers have been rendered obsolete. However, we will ensure that your website is consistent across all major web browsers (IE6+, FF2+, Opera and Safari).
8. Can you create forms for my website?
   Yes, we can create custom forms for your website to collect a variety of data from your website visitors (ie. contact forms, questionnaires, etc..).
9. Can you validate the input for forms on my website?
   Yes, we can validate the input from your website visitors onto existing or custom forms. In other words, we make sure your website visitors are entering the kind of data you want them to and deter those whou would try to hack your web forms.
10. Can you write copy for my website?
    Yes, we can write simple copy for your website. This includes virtually everything but technical and legal documents.
11. Can you use PHP to enhance my website?
    Yes, we can utilize PHP coding to enhance your website. PHP allows us to make certain elements of your website dynamic, interactive, or even editable.
12. Can you design custom graphics for my website?
    Yes, we can design custom graphics for use on your website. Once you provide the specifications for the kind of graphics you desire, we will create, optimize and integrate the graphics into your website.

Search Engine Optimization Services

1. Can you optimize my website to be seen in the search engines?
   Yes, we can optimize your website titles and meta tags to improve your visibility in the search engines. In addition, we ensure your website is using heading and bold tags appropriately to highlight the most relevant content.
2. Can you enhance the links in my website to increase my search engine rankings?
   Yes, your links play a pretty large role in how relevant your website is, as it relates to the search your website visitor is performing on the search engines. We will make sure your links point out what content is relevant to your industry and are enhance the titles of each of your internal website links.
3. Can you submit my website to the search engines?
   Yes, we can submit your website to the search engines, but not just that, we will attach them to the specific webmaster tools for each major search engine to monitor your websites visibility and ensure that the content of your website is showing up in the search engines.
4. Can you create an XML sitemap for my website?
   Yes, we can create a valid XML (extensible markup language) sitemap that the search engines will use to get your website listed much faster and more accurately.
5. Can you get me more links to my website from other sites?
   Yes, we can get your more inbound links from a variety of sites that are relevant to your content, which will improve your search engine rankings and the quality of your web traffic.

Database & CMS Services

1. Can you maintain my database?
   Yes, we can optimize and maintain your database of critical business data. We specialize in MySQL of variations of the popular open source database platform.
2. Can you integrate my database with my website?
   Yes, we can integrate your business data into your website using PHP. This is considered dynamic or data driven, and can allow you to leverage your website even more.
3. Can you integrate 3rd party tools into my website?
   Yes, we can 3rd party tools like, Google maps CMS, CRM, email marketing and much more. There is virtually no limit to the integrations of 3rd party tools with your website.
4. Can you install and setup WordPress for me?
   Yes, we specialize in the custom installation and setup of WordPress, a popular content management system platform.
5. Can you install and setup Joomla for me?
   Yes, we specialize in the custom installation and setup of Joomla, a popular content management system platform.

Social Media Services

1. Can you get my website more links on social bookmarking sites?
   Yes, social bookmarking has become a popular way for people to share their interests and good, quality websites. Having social bookmarks on websites like digg, delicious, stumbleupon and others will greatly increase your web traffic and how well you show up in the search engines.
2. Can you optimize my Twitter profile?
   Yes, twitter has become an effective traffic generation tool and in order to maximize your exposure through twitter, we will optimize your twitter profile and create a custom background as well.
3. Can you optimize my Facebook group or page?
   Yes, we can create custom graphics for your facebook groups and/or pages to create better brand awareness and optimize your description to drive more traffic to your website.
4. Can you optimize my Myspace page?
   Yes, myspace is still a viable tool for driving targeted traffic to your website. We will help you by targeting new subscribers, enhancing and optimizing your profile page and even your group page to drive more quality traffic to your website.
5. Can you submit my articles?
   Yes, if you have articles already written, we can submit them to article distribution sites to help you get more traffic to your website. If you don’t already have articles written, we can also write them for you.
6. Can you submit my press releases?
   Yes, if you have press releases already written, we can submit them to press release distribution sites to help you get more traffic to your website and increase your brand awareness. If you don’t already have press releases written, we can also write them for you.

Webmaster Service Details

1. How do I send you a request for a webmaster service?
   Depending on your webmaster service plan level you can either email or call us to submit your request.
2. How long does it take to get a response on my request for website updates?
   Response times range from 1-3 business days on average.
3. Are there any additional fees involved in your webmaster services?
   Yes, if you need something done on the day you request it, or if you’ve used all your time for the billing cycle and need more work, we will charge a nominal, guaranteed fee for these services.
4. How much do your webmaster services cost?
   Considering these tough economic times, we’ve priced our services to provide the most value for the best rates. Our webmaster service plans range from $99-$299 a month.
5. How do I pay for your webmaster services?
   All transactions are completed through PayPal and you can use a credit card or debit card in most cases. Our webmaster service plans are billed monthly and additional or rush services will be invoiced to you.
6. Is there a contract for your webmaster services?
   No, rather than try to lock you into a contract, we understand the nature of small business. You can cancel your subscription at any time without penalty and resume it when you see fit.